PRIVACY POLICY

Effective Date: September 21, 2026

Close By Companions LLC (“Close By Companions,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information obtained through our website.

INFORMATION WE COLLECT

We may collect information that you voluntarily provide through our website, including:

• Your name
• Email address
• Telephone number
• Information included in a contact form or message
• General information about the companionship services you are seeking

Please do not submit Social Security numbers, financial account information, detailed medical records, medication lists, insurance information, or emergency information through our website contact form.

Our website may also automatically collect limited technical information, such as your IP address, browser type, device information, referring website, pages visited, and general website activity through Squarespace, cookies, and analytics tools.

HOW WE USE INFORMATION

We may use collected information to:

• Respond to questions and service inquiries
• Communicate with prospective and current clients or their authorized family members
• Schedule consultations or assessments
• Provide information about our services
• Maintain and improve our website
• Protect our business, clients, and website from fraud, misuse, or security threats
• Comply with legal and regulatory requirements

Submitting information through this website does not establish a client relationship. A client relationship begins only after any required assessment is completed and a written service agreement is signed.

COOKIES AND WEBSITE ANALYTICS

Our website is hosted by Squarespace and may use cookies or similar technologies necessary for website operation, security, performance, and analytics. You may manage non-essential cookie preferences through the cookie banner displayed on our website or through your browser settings.

SHARING OF INFORMATION

We may share information with trusted service providers that assist us with website hosting, email, analytics, scheduling, payment processing, or business operations. These providers may access information only as necessary to perform their services.

We may also disclose information when required by law, to respond to a lawful request, to protect someone’s health or safety, or to protect the rights and property of Close By Companions LLC.

We do not sell or rent personal information.

PHOTOGRAPHS AND TESTIMONIALS

Close By Companions LLC will not publicly use identifiable client photographs, visit updates, stories, or testimonials without appropriate written permission from the client or the client’s authorized representative.

DATA SECURITY

We use reasonable administrative and technical safeguards to protect personal information. However, no website, email system, or internet transmission can be guaranteed to be completely secure.

Please do not use the website or email to communicate urgent, emergency, or highly sensitive information. If someone is experiencing an emergency, call 911.

DATA RETENTION

We retain personal information only as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business records, satisfy legal obligations, and resolve disputes.

YOUR CHOICES

You may contact us to request access to, correction of, or deletion of personal information you previously submitted through our website. Some information may need to be retained when required by law, licensing requirements, insurance obligations, contracts, or legitimate business-record requirements.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. Close By Companions LLC is not responsible for the privacy practices, security, or content of third-party websites.

CHILDREN’S PRIVACY

This website is intended for adults seeking information about companionship services. It is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

CHANGES TO THIS POLICY

We may update this Privacy Policy as our services, website practices, or legal obligations change. The revised policy will be posted on this page with an updated effective date.

CONTACT US

Questions or requests concerning this Privacy Policy may be directed to:

Close By Companions LLC
Charlotte, North Carolina
Contact us page